All prices listed are in Australian Dollars (AUD). I accept payment via PayPal, Credit Card, Zippay or Afterpay.
Credit card users can use their card by clicking onto PayPal and logging in as a guest to then safely use their credit or debit card to make their payment.
PayPal users – please ensure your address is up to date as orders will be sent to the address linked to your PayPal account (as per PayPal’s terms and conditions).
Tammaspice Designs currently only posts within Australia and all items are posted with tracking.
All items are made to order and posted from Hobart, Australia within 3-7 business days of your order being received (not including weekends or public holidays), unless advised otherwise ie custom orders. Please then allow standard postage times for delivery to your area, as per the Australia Post website. Once your order has been posted we have no control over Australia Post delivery schedules. If you require your item urgently please select Express Post.
Express Post does not mean your item will be made any faster. It means once your order is completed within our standard 3-7 business days that it will THEN be sent via Express Post to you. Express Post is currently 1-4 business days as per the Australia Post website depending on your location. If you require your order by a certain date, please contact us first to discuss whether it can be made and sent to you by your required date.
Tammaspice Designs will not be held accountable for any items lost or damaged during transit with Australia Post. If you are worried about this at all then we would urge you to take out Signature on Delivery and Insurance on your order.
Signature on Delivery is an extra $2.95 and you can add it to your cart here.
Postage Insurance is an extra $1.50 per $100 order value and you can add it to your cart here.
All magnet orders will be sent via road mail (due to Australia Post regulations) and may take longer than usual to be received.
Please note that if you have accidentally put in the wrong address when ordering and the order has been sent out then we will be happy to resend it to you when it is returned to us via the mail provider and you will be required to pay for the full second postage cost to have it resent to you. We will invoice you for this at that time. If you do not wish it resent to you then we can discuss whether you are eligible for a refund of your order cost MINUS postage paid and a 10% restocking (administration) fee when the items are returned to us.
Tammaspice Designs would like to advise that due to the small size of a lot of our products customers need to be aware of the following safety warning and exercise due caution when using our items.
Warning: Choking Hazard – Small Parts
Not for children under 3 years or any individual who still puts inedible objects into their mouths. Use with adult supervision only.
We recommend that you remove any button items (hair accessories, jewellery etc) before sleeping or bathing (ie shower/bath/pool).
RETURNS AND REFUNDS
As per Australian Consumer Law, you will not be entitled to return a product, if you:
- changed your mind
- ordered the wrong product
- found the product cheaper elsewhere
- were aware of the relevant fault before buying the product, such as if the fault was written on the tag, or indicated in the photos or item description online
- damaged the product by misusing it
- used the product for a very long time and the problem is as a result of usual wear and tear.
If for any reason you are unhappy with your order due to damaged or faulty goods or incorrect supply of order then simply contact us within 7days of receiving the items and return your items in their original condition within 30 days of the purchase date. Please Contact Us to discuss and obtain a return address.
- Hair Accessories and Earrings will only be accepted back if they have NOT been worn due to health and safety, as they cannot be resold.
- Proof of purchase must be provided when returning your goods.
- Original postage charges will not be refunded unless the goods are deemed damaged or faulty at time of purchase.
- If you are unsure about returning any item, please do not hesitate to Contact Us. We will be more than happy to help you out!
No refunds or returns are applicable on sales items unless they are faulty, wrongly described or do not do what they are supposed to do.
If an item is on sale due to damage or fault and you are made aware of it at the time of purchase then the item is non refundable ie button elastic has a mark on it and you are aware of this when purchasing it at a reduced price in a sale / stock sell off.
Custom Orders Policy:
No refunds or returns are applicable on custom orders/listings unless they are faulty, wrongly described or do not do what they are supposed to do.
Tammaspice Designs has the sole discretionary right to cancel and refund an order at any given time if they choose. We will not tolerate rude or disrespectful behaviour towards us.
Orders cancelled at the sole discretion of Tammaspice Designs will have a 10% administration fee deducted from the order total to cover administration costs.
If an order has been paid for but production on it has not yet started then we may cancel it at our sole discretion, taking into account the notes above as per Australian Consumer Law (ie not for change of mind).
If you wish to cancel your order with us then you will need to contact us directly and have us confirm that we agree to the cancellation of your order first. This will be at our sole discretion. You can contact us here on our Contact page, via direct message on our business Facebook page here, via direct message on our Instagram page here or via email at email@example.com to discuss the matter further.
IF we agree to a cancellation of your order then your funds will be returned to you in the same manner in which they were paid. For example if you paid via Afterpay then funds will be returned to you via Afterpay. Funds paid via PayPal will have funds returned to you via PayPal. Funds may take a few business days to be returned to you fully dependant on the financial provider involved.
Please be advised that when we process your order and receive your personal information ie name, address, email, credit card details etc – this information is only used for billing purposes and we will not be passing it onto any third party, unless requested by a court of law.
CUSTOM AND WHOLESALE ORDERS
Custom orders welcome. Please Contact Us to discuss your requirements further.
Wholesale orders welcome. If you are interested in stocking our products in your store then please Contact Us to discuss your requirements further. We would love to hear from you 🙂
Please note that while we do our best to accurately represent colours in our photos, variations in individual monitors may result in items looking slightly different on screen than they are in reality.
If you have a discount code then please enter this at the checkout to ensure the discount is applied to your order before paying. Discount codes cannot be used retrospectively. Offer only available online. Cannot be used for sales items. Only ONE discount code can be used at any one time.
Contact email: firstname.lastname@example.org