Frequently Asked Questions
How long does it take for my order to be made and posted?
All of our items are made to order within 3-7 working days (not including weekends or public holidays) and then posted using Australia Post. Custom orders may take longer. Please then allow standard postage times for delivery to your area, as per the Australia Post website. We post all items from Hobart, Tasmania.
What currency do you work with?
All prices are in Australian Dollars.
What payment methods do you offer?
We have PayPal, Credit Card, Afterpay and Zippay.
Credit card users can use their card by clicking onto PayPal and logging in as a guest to then safely use their credit or debit card to make their payment.
PayPal users – please ensure your address is up to date as orders will be sent to the address linked to your PayPal account (as per PayPal’s terms and conditions).
How much is postage?
Postage is a flat rate fee of just $6.95 for standard trackable post (with a tracking number) or $11 for Express Post.
Express Post does not mean your item will be made any faster. It means once your order is completed within our standard 3-7 business days that it will THEN be sent via Express Post to you. Express Post is currently 1-4 business days as per the Australia Post website depending on your location. If you require your order by a certain date, please contact us first to discuss whether it can be made and sent to you by your required date.
How do I add Signature on Delivery and/or Insurance to my order?
Just head to the following links and follow the directions on how to add them to your cart.
Signature on Delivery is $2.95 – you can add it to your cart here.
Insurance is $1.50 per $100 order value – you can add it to your cart here.
Do you post internationally?
We currently only post within Australia. We do have worldwide insurance except for the United States and North America so if you live in another country (not the USA or North America) then please contact us at info@tammaspicedesigns to discuss an order and postage quote.
Can I get a refund for change of mind?
No, we do not refund for change of mind so please select your items carefully. Our refunds policy is fully in line with the ACCC guidelines found here. Refunds are only applicable in certain circumstances as per the Australian Consumer Law. Please see here for more information on our refund and returns policy.
There is a problem with my order. What should I do?
Please contact us directly at firstname.lastname@example.org within 7days of receiving your order and we can discuss this further.
Do you do custom orders?
We sure do. We love producing custom orders that match your specific wishes (where we can). Just contact us with your requirements and we can discuss the order further. We happily send photos of matching fabrics to you to choose your requested colour/s.
We do NOT however work with copyrighted fabrics ie Disney, Marvel etc as they are copyrighted and fabric in the shops is only allowed to be purchased for residential use and not commerical use for people to onsell.
Where is my product made?
Our product is designed and made by hand in Hobart, Tasmania by a husband and wife team. Tammy designs and makes all the button products herself and her husband Connell does any of the gluing required.
Where do you find all of your fabrics?
We source them from many places both local, interstate and internationally.
Are the products safe for little children?
We do not recommend our products to children under the age of 3yrs of age or any children still putting items into their mouths as they could be a choking hazard. Use with adult supervision only.
We also recommend that you remove any button items (hair accessories, jewellery etc) before sleeping or bathing (ie shower/bath/pool).
Is my personal information safe?
Yes it is. When we process your order and receive your personal information ie name, address, email, credit card details etc – this information is only used for billing purposes and we will not be passing it onto any third party, unless requested by a court of law.
Do you wholesale?
We have wholesaled to a number of subscription boxes in the past and would love to wholesale to online boutiques and bricks and mortar stores. If you would love to see our Wholesale Price List please contact us at email@example.com or via our Contact Us page here.
Can I contact you directly to ask a question?
You sure can, just contact us via our Contact Us page here, via email directly at firstname.lastname@example.org or message us via our Social Media pages on Facebook and Instagram.
Where can I view your full Terms & Conditions?
They can be viewed at the bottom of our Home page or directly via this link here.
Do you have any customer testimonials I can view?
We sure do. They can be viewed at the bottom of our Home page or directly via this link here.
Do you have any social media pages?
We sure do. You can find us here at
Facebook page www.facebook.com/tammaspicedesigns
Instagram page at www.instagram.com/tammaspice_designs